Shipping

COVID-19 UPDATE

SHIPPING: We are continuing to ship all orders and process returns without delay; however, you may experience shipping delays with Australia Post. 

RETURNS: Our returns window is set to 30 days.

Our customers and our team remain our top priority. We will continue to update our website if any delays are expected.

 


 

AUSTRALIA


FREE STANDARD SHIPPING we hate getting to the checkout and having $10 whacked on for shipping so we've made standard shipping within Australia FREE! Express shipping comes at a $10 fee for a speedy delivery.  

Delivery Time

We aim to have all Australian orders shipped within 48 hours of receiving them. We use Australia Post which says to allow for 1-3 business days for express parcels to arrive (2-5 for regional areas) and 7-14 for standard post. 

If you have not received your items within 5 business days for express of 14 business days for standard post , please email us with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection. 

Tracking Your Order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.

 

 


NEW ZEALAND


FREE STANDARD SHIPPING 
 We know paying for shipping sucks so we have tried to meet you half way with free standard shipping for orders over $100 AUD (around $110 NZD). All other orders to New Zealand are a flat rate charge of $20 AUD (around $21.50 NZD) 

 

New Zealand Taxes and Duties

From 1 December 2019, new laws require that all orders shipped to customers in New Zealand are subject to an additional 15% GST. This amount is calculated and added at checkout. New Zealand Customs state that further duties or levies may be payable for orders exceeding $1,000 in value. 

Delivery Time

We aim to have all orders shipped within 48 hours of receiving them. All New Zealand orders are sent with Australia Post and should arrive within 5-7 days. 

Tracking Your Order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel. 

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