Shipping
All orders are shipped from Whitsundays, QLD within 1-2 business days (excluding sale periods). Once your order leaves our warehouse, you will receive an email with a tracking number to track your delivery. Shipping costs are calculated at checkout. See full shipping policy here.
Returns
We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, with tags still on, unworn and unused.
To start a return, you can contact us at hello@pallionpoint.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note: we are unable to offer exchanges and do not cover the additional shipping cost of a return. If in returning a product, your remaining order items total less than the free shipping offer, there will be a $9 restock fee deducted from your refund.
Damages and issues
Please contact us immediately if the item you receive is defective, damaged or not the item you ordered, so that we can evaluate and remedy the issue.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to request a return for the item you received (see return instructions above), and once the return is accepted, make a new purchase with your store credit.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded your original payment amount. Please remember it can take some time for your bank or credit card company to process the refund.
