Humpback Whale Lid

• Unisex washed cotton hat
• Six panel cap design
• Adjustable back strap
• Pallion Point exclusive design
• Recycled plastic brim

All of our lids are Standard size unless otherwise stated. Standard-sized lids are designed to fit most people, with a comfortable shallow fit for heads up to 59cm. Please note, there may be a very slight difference in sizing between different designs. All lids come with an adjustable strap, so you can always find your perfect fit. 

Shipping

All orders are shipped from Whitsundays, QLD within 1-2 business days (excluding sale periods). Once your order leaves our warehouse, you will receive an email with a tracking number to track your delivery. Shipping costs are calculated at checkout. See full shipping policy here.

Returns

We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, with tags still on, unworn and unused.

To start a return, you can contact us at hello@pallionpoint.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note: we are unable to offer exchanges and do not cover the additional shipping cost of a return. If in returning a product, your remaining order items total less than the free shipping offer, there will be a $9 restock fee deducted from your refund. 

Damages and issues

Please contact us immediately if the item you receive is defective, damaged or not the item you ordered, so that we can evaluate and remedy the issue.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to request a return for the item you received (see return instructions above), and once the return is accepted, make a new purchase with your store credit.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded your original payment amount. Please remember it can take some time for your bank or credit card company to process the refund.

Pallion Point lids are made of pre-washed soft cotton and are pretty resilient little noggin' toppers. By following these simple care tips, your lids should survive your salty adventures for years to come. 

• Rinse your lids with fresh water after every ocean outing to keep them soft and avoid the clasp corroding. Hand-washing in cold water works best.
• If they're looking worse for wear (we're talking sweat marks, dirt or salt stains) a gentle hand-wash with light detergent or mild soap should get them looking fresh again. Use cold water and avoid excess rubbing - gently does it. 
• Never put your fish lid in the dryer, or you'll end up with a mini-me cap. Always air dry in the shade after washing.
• In warm or tropical climates, keep your lid hung up or stored in a dry, shaded place. Keeping it in the sun (eg. on the dash of your car) can cause your lid to fade and shrink.

Please note that if you expose your lid to salt water, the hardware (metal bits) will start to corrode if you don't rinse them. While we will always replace faulty product, we won't be replacing lids that haven't been loved... rinse your lids, kids.